fm77 Privacy Policy

2Data We Collect

fm77 collects personal data in two broad categories: data you provide directly, and data collected automatically through your use of the platform. We collect only the minimum data necessary to operate our services, comply with legal obligations, and deliver a personalised, secure player experience.

Data you provide directly

• Registration information: full name, date of birth, gender, email address, and mobile number provided when you open your fm77 account.
• Identity verification documents: national ID card, passport, or other government-issued identification submitted during KYC verification.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references, and transaction records associated with deposits and withdrawals.
• Communications: messages, emails, or chat transcripts you send to the fm77 support team, including complaints and feedback.
• Responsible gaming preferences: deposit limits, session limits, cooling-off periods, and self-exclusion requests you submit through the platform.
• Promotional opt-ins: your preferences for receiving bonus offers, promotional emails, and SMS communications from fm77.

Data collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, features used, game sessions played, wagers placed, session duration, navigation paths, and interactions with platform elements.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and analytical identifiers. See Section 8 of this policy for full cookie details.
• Geolocation data: approximate location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.

4Data Sharing and Disclosure

fm77 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service providers and technology partners

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals securely.
• Game studios and content providers (including Pragmatic Play, Evolution Gaming, Spribe, and others) to the extent necessary to deliver their games and verify fair-play compliance.
• Identity verification and KYC providers engaged by fm77 to perform document checks and risk assessments as required under applicable law.

Legal and regulatory disclosures

• Competent authorities and law enforcement agencies where fm77 is legally required to disclose personal data, for example in connection with AML reporting obligations or a valid court order.
• Fraud prevention agencies and shared responsible gaming databases where disclosure is required to protect the platform, other players, or the broader public from harm.
• Successors in the event of a business transfer: if fm77 is subject to a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6Data Security

fm77 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to the following.

• SSL/TLS encryption on all data transmissions between your device and the fm77 platform, ensuring that data in transit cannot be intercepted in readable form.
• Access controls: personal data is accessible only to fm77 staff and authorised service providers who need it to perform their specific duties, on a strict need-to-know basis.
• Secure data storage: all personal data is stored on secure servers with encryption at rest, protected by firewalls and intrusion detection systems.
• Regular security assessments: fm77 conducts periodic vulnerability assessments and penetration tests to identify and remediate potential security weaknesses before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fm77 will notify affected players in accordance with applicable legal requirements.

8International Data Transfers

fm77 primarily processes personal data within servers located in secure data centres. Where the use of third-party service providers requires transferring personal data to locations outside Bangladesh, fm77 ensures that appropriate safeguards are in place prior to any such transfer.

• Contractual safeguards: fm77 enters into data processing agreements with all third-party processors that include binding obligations equivalent to those applicable in the jurisdiction of the player.
• Minimal transfer principle: fm77 transfers only the minimum personal data necessary for the third-party provider to carry out its specific contracted function.
• Players who have concerns about international data transfers may contact fm77 at [email protected] to request further information about the specific safeguards applicable to their data.

10Changes to This Privacy Policy

fm77 reserves the right to update this Privacy Policy at any time. Where changes are material, fm77 will notify players via a prominent notice on the platform or by email to the registered address on file. The date at the top of this page indicates when the current version was last reviewed.

Your continued use of the fm77 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any revision, you must stop using the platform and may request deletion of your account by contacting fm77 support.